CCE Logo (2025) WITH DATES

CCE Logo (2025) WITH DATES

Seminar Timetable

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AI-Powered Contact Center Excellence: Scaling Quality Through Gig Workforce Innovation

Seminar Theater 2

11:00 – 11:30

Jim Iyoob, Chief Customer Officer - Etech Global Services

Trevor Clark, Founder & CEO - ShyftOff

Retention by Design: Building Processes That Empower People in Contact Centers

Seminar Theater 2

11:00 – 11:30

Jack Smith, CEO - Fortuna

Rediscovering Human Connection: Transforming Contact Centers into Loyalty-Building Engines

Seminar Theater 2

11:45 – 12:15

Anita Ghosh, Founder/CEO - Bridjr

Automating Call Centers with AI: A Practical Automation Business Case

Seminar Theater 2

11:45 – 12:15

Camilo Cruz, CEO - Proxima

Survey Says! The Future of Contact Center Voice is in the Cloud

Seminar Theater 2

12:30 – 13:00

Barbara Dondiego, Chief Executive Officer - AVOXI

Feedback in Action: Transforming Contact Center Insights into Integrated CX Excellence

Seminar Theater 2

12:30 – 13:00

Will Huffman, CX Advisor - InMoment

Tackling Agent Turnover: Proven Research & Approaches

Seminar Theater 2

13:15 – 13:45

Daniel Ash, CEO and Co-Founder of Journeyfront - Journeyfront

The Impact of Remote and Hybrid Agent Environments on Contact Centers

Seminar Theater 2

13:15 – 13:45

Jason Hiland, Executive Vice President of Sales and Marketing - CollaborationRoom.ai

Achieve Contact Center Excellence: Your Journey with Auto QA

Seminar Theater 2

14:00 – 14:30

John Ortiz, Technology Sales Manager - MiaRec

Driving More Revenue from Your Call Center

Seminar Theater 2

14:00 – 14:30

Daniel Foppen, VP Product & Product Marketing - Convoso

Expand your Contact Center Results powered by AI Agents

Seminar Theater 2

14:45 – 15:15

Francisco Troiano, Chief Revenue Officer - Mitrol

Emergence of RCS in North America

Seminar Theater 2

14:45 – 15:15

James Brown, Regional Director - Messaging Partnerships North America - Infobip

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What TikTok Can Teach Us About Education

Seminar Theater 3

11:00 – 11:30

Vanessa Alzate, Founder/CEO - Anchored Training

Bridging the Gap: How Marketing and Customer Service Create Seamless CX

Seminar Theater 3

11:00 – 11:30

Stephanie Benzik, Senior Director of Marketing - GreenStar Marketing

From Complaints to Opportunities: Leveraging Customer Feedback for Growth

Seminar Theater 3

11:45 – 12:15

Mita Bedi, CEO - Resonate CX

AI Agents Enabled Workflows Can Give 2-10x Gains in Productivity

Seminar Theater 3

11:45 – 12:15

Rishi Bhatnagar, Co-Founder & CEO - Quaeris, Inc.

Unlocking the Missing Last Mile in Your CX Strategy

Seminar Theater 3

12:30 – 13:00

Adam Boelke, Founder - Alignment Advantage Group

Leveraging AI to Simplify Your Search for the Perfect CX Technology

Seminar Theater 3

12:30 – 13:00

Aarde Cosseboom, CEO - Palomarr LLC

How Real-Time Actionable Customer Sentiment Can Improve Customer Experiences

Seminar Theater 3

13:15 – 13:45

Vern Fernandez, Senior Manager - Strategic Alliances - Jabra

Models Built for Business: Transforming Contact Centers with Proprietary AI

Seminar Theater 3

13:15 – 13:45

Jim Lynch, Senior Product Manager - Dialpad

Skyrocket Customer Responses up to 96-99%: The Hidden Potential of Your Existing Tools!

Seminar Theater 3

14:00 – 14:30

Anna Silverman, Managing Partner - Tykans Group Inc.& Kr8ive Innovations Lab

Beyond the Metrics: Crafting a CX Framework for Guaranteed Success

Seminar Theater 3

14:00 – 14:30

Haris Azmi, Chief Revenue Officer - Sogolytics

Striking the Right Balance: Human and AI-Driven CX for Regulated Markets

Seminar Theater 3

14:45 – 15:15

Jordan Armstrong, Chief Revenue Officer - ResultsCX

Balancing AI & Human Agents: The Future of Contact Centers

Seminar Theater 3

14:45 – 15:15

Matt McGeorge, VP Business Development - The Office Gurus

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Smartphones: The Missing Link for AI-Powered, Omnichannel CX

Seminar Theater 4

11:00 – 11:30

Baker Johnson, CMO - UJET

Balancing Customer and Company Benefits of AI in the Contact Center

Seminar Theater 4

11:00 – 11:30

Raj Sivasubramanian, Vice President, Journey Management and CX Consulting - QuestionPro

Transforming Knowledge Management with AI: Practical Insights into Prompt Engineering and Optimization

Seminar Theater 4

11:45 – 12:15

Jason Kaufman, President & CEO - Irrevo

Navigating Change: Ensuring Your Contact Center Teams Thrives with AI Agents

Seminar Theater 4

11:45 – 12:15

Mike Zinne, Chief Experience Officer - Quiq

How Real-Time Voice AI Will Transform Contact Centers and Redefine CX

Seminar Theater 4

12:30 – 13:00

Jean-Louis Queguiner, CEO - Gladia

7 Lessons Learned While Designing AI Phone Bots

Seminar Theater 4

12:30 – 13:00

Justin Massey, Founder - Relay Hawk

The Impact of AI on the Customer & Agent Experience

Seminar Theater 4

13:15 – 13:45

Simon Black, Chief Operating Officer - Creoval

Redefining Autonomy and Efficiency with Agentic AI

Seminar Theater 4

13:15 – 13:45

Michael Thriffiley, Head of Sales - Reka

Using Voice AI to Power Superhuman Customer Conversations

Seminar Theater 4

14:00 – 14:30

Unlocking the Power of AI: Supporting Agents for Superior CX

Seminar Theater 4

14:00 – 14:30

Ian Tempro, COO - IA Solutions

Redefining Customer Experience Measurement: The Future of KPIs with AI

Seminar Theater 4

14:45 – 15:15

Anuj Bhalla, Founder & CEO - serviceMob, Inc.