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Keynote Speakers
Alphabetical
All Speakers
Visa
A Journey of Customer-Centric Digital Transformation with Cloud and AI Integration
Cardinal Health
Managing Customer Experience in Healthcare
Walmart
Mastering AI in Customer Service: Building a Future of Enhanced Customer Interaction and Support
Smile CX
Solving the Dilemma: Tech Driven Interactions for Efficiency on Human Governance?
Global Voice of CX
The United World of Empathy, Innovation and Customer Experience
Zenolabs.AI
How CXOs Are Capitalizing on AI to Transform Cost Centers into Revenue-streams
Arise
The Future of CX: From Experience to Customer Elevation
VERIDAS
About Deepfakes, Fraud and Voice Biometrics: The secure and user-friendly alternative
Thrio
Leveraging AI to improve Human Interactions
SingleComm
SingleComm 101
Structurely
AI Call Centers: Boost Connections with Text, Calls & AI
ScreenSteps
Create a Knowledge Transfer Strategy that Onboards Agents 50% Faster
eGain
The Knowledge Foundation: Take GPT from Transformer to Transformation
Private AI
Building Customer Trust in the Generative AI Era
bespokeCX
How top brands map customer journeys to improve customer loyalty and reduce customer effort
MiaRec, Inc.
Revolutionizing Quality Assurance: The Power of Generative AI
Contact Center Compliance
Caller ID Mislabelling & Remediation Challenges | STIR/SHAKEN Updates
VocalPoint Consulting
3 Ways To Avoid a Nightmare Vendor Scenario
First Orion
Optimizing Efficiency and Security in the Call Center
Uniphore
Building Your AI Blueprint for Customer Experience
Transaction Network Services (TNS)
Reach Customers. Close Business
RowBotAi
Agent Assist in a Real-World Contact Center
Evaluagent
Mapping Mastery: Navigating the journey from new agent to expert
AVOXI
Proactive Disruption: The Playbook for Modernizing Enterprise Voice Infrastructure
Awaken Intelligence Limited
How to transform your agent and customer experience with real-time interaction guidance and Generative AI
SESTEK
Unlocking Combinations with Conversational Analytics & AQM
Tenyx
Empowering Contact Centers: Conversational AI - Transitioning from IVR to AI Voice Agents
BigProfiles
AI & Telesales: Strategies to Enhance Revenue with Predictive Modeling
Observe.AI
Just Say NO To Gen AI FOMO: 5 strategies you can trust to improve CX, increase efficiency, and ensure compliance, security and data privacy with huma
Amelia
Transforming Customer and Guest Experience with Conversational AI at Scale
Commerce.AI
Generative AI - Best Practices for Automation
CCT Solutions
How AI can enhance CX in the call center
Rubrica Testing
Assessing Language and Communication Skills Before You Hire
Nextiva
Unlocking Instant Value: Transforming Contact Centers with Generative AI
Laivly
Overcoming The Top 5 Barriers To AI & Automation Adoption in CX
Alignment Advantage Group
7 Proven Culture Principles to Proactively Optimize Performance
Helm Communications, Inc.
Metrics that Matter: Ensuring Measurable Success in CX, EX, BO
Flexday
Tackling the UAF - User Annoyance Factor - Through Proven AI Solutions
Poly AI
The Contact Center Of The Future: How AI, Data, and Automation Will Meet To Yield The Best Customer Experience
CONTACTCENTERWORLD.COM
Getting the mix right for a world class Contact Center
E-WRITE and Knowledgely
Straight Talk: Women in CX
Worldwide Tech Connections
Inclusive Multilingual Speech-to-Speech Deliveries for Compliance and Delivery
Microsoft & Google
Using AI to put customer support on autopilot and get 8x faster
AT&T
Simplifying the Complexity to improve Customer Experience
CVS Health
Contact Center Employee Engagement in a Virtual World
TTEC
Optimize Your CX With a Relevant Wage and Labor Strategy
RingCentral
Beyond Bots - Doing so much more with AI in the Contact Center
Genpact
Defining the CX expectations with current Industry trends, 6 Ps for a successful CX transformation in Customer Care and case studies
Foundever
Enhancing CX in Post-Pandemic World
BXG
The Obituary of the Call Center
The Taylor Reach Group, Inc.
Hope is Not a Strategy
Google
Modern, Cloud-First Customer Experiences Delivered by ChromeOS
Cisco Systems, Inc
Connect Digital to Human Journeys for the Best Customer Experiences
Got It AI
ELMAR: Custom, Hallucination-free, On-premise Enterprise Large Language Models with guardrails
New Report: How Contact Centers Are Responding to Economic Uncertainty
Powered by ChatGPT: Real-World Lessons on Leveling Up Your Contact Center with Generative AI
OP360 on behalf of Krisp
Why AI, Why Now? Discover the Future of Communication for Call Centers with Voice AI
NTI (National Telecommuting Institute)
Inclusion: The Not-so-Secret Secret to Success
Shelf
The Most Important Investment for CX Leaders in 2023
Gravity Systems Inc
Economics of IT Workforce Ecosystems
Openstream.ai
The State of Conversational AI & Lessons from the Frontlines
Call Design
The Machines Have Taken Over – Now What?
A.W. Companies
Stop Forcing Square Pegs into Round Holes
Jabra
How Real-Time Actionable Customer Sentiment Can Improve your CX
Aigo AI
Why Chatbots are just Trained Parrots, without a Brain?
Inflow CX
Evaluating CX Technology
Consult BPO
Leading with Your Core Values
American Customer Care
When a Crisis Hits
Nteraction
The Future is Visual Engagement
Awaken Intelligence Ltd
The Future of Agent Guidance is in Real Time: An Exploration of its Impact, Potential and the Role of AI
Playvox
Improving Efficiency in your Support Center
Primas Group
Could your best agent be an interactive robot or a CGI VA?
BrainCX (BCX)
Video Chat - The Ultimate Customer Experience
Conversation Design Institute
Why Conversation Design is the secret to successful contact center automation.
How training your team in Conversation design will allow you to set your hidden chatbot free and delight your customers with automation
Allio AI
Eliminate Missed Calls with A.I.
Multiconnect GmbH
Maximizing Efficiency and Cost Savings with BYOC for US Companies in Germany & EU
Cinareo Solutions Inc.
The Hard and Hidden Costs of Attrition in Contact Centers
SmartBots AI
Ministry of Foreign Affairs of Guatemala
BPO and CC nearshoring opportunities in Guatemala
Vocodia Holdings
Bernoulli’s Principle & Sales
Nextiva, Inc.
Work Smarter, Not Harder
Happier agents = Happier customers: Assessing communication and empathy before you hire
Transforming Customer Data into Effective Supervisor Direction
Calldrip
A People-First Approach to Improving Customer Experience and Driving More Sales
World Connection
PARTERNERSHIP ON THE SEAS - How Margaritaville at the Sea emerged from the pandemic.
Dialpad
Redefining Customer Engagement with AI
TechJutsu
Making the Call Center Experience Frustration Free
ELB Learning
Level-Up Your Call-Center Customer Service Training with Gamification
NetSapien
Contact Centers Reimagined: Revolutionize the Customer Experience
Magnitech
Hacking The Hacker Using Modern Technology
Pentamix Security
Modernization of Data Protection for the Remote Work Force
TotalCX
Understanding the CX Mindset
Thrio, Inc
Frictionless CX Digital Journeys
The Adinek (Talent) Group
Attracting, Retaining & Winning with Talent
Combining crossfunctional teams to build outstanding Customer Happiness
Upstream Works Software & OmniLegion Technologies
Elevate the Agent Experience with AI and Automation
Kore.ai
AI-Native Contact Center: Revolutionizing Customer Service with Conversational AI
HumanFirst
Call analytics: from keyword-search to natural language understanding (NLU)
Call Center Servcies International (CCSI)
Strategic Advantages of Nearshoring
Afiniti
How AI is making moments of human connection more valuable
Balto
Optimized for Excellent Conversations: Reshaping Today & Tomorrow's Contact Center
What are your calls telling you? Insights from millions of global conversations.
Spectrum Partners, LLC
IT Modernization Secure Service Models and Framework – People, Processes and Technologies
Mivation
Motivational Judo
Vee S.A.
Single Vee AI handles phone conversations better and cheaper than thousand live agents
UJET
Remote and hybrid work is still a thing? Yes!
LinkLive
Using Ai and Automation to Enable the Right Care Setting for the Patient, in the Hospital or in the Home
CallerID Spam Remediation | Why Swapping Numbers is an Outdated Strategy
Scalepex
Nearshore Contact Center - Value & Benefits
Premier BPO
How To Maximize Your Partner Relationship - Co-Sourcing vs Outsourcing
boost.ai
From IVR to IVA: Transforming Your Contact Center for the Future
Infobip
From First Contact to Loyalty: Delivering a Conversational Customer Experience
EvaluAgent
Stop Playing With Quality; Use Auto-QA to Get it Right
Securadin
Demystifying Call-Center Risk and Compliance
Birch AI
Reducing average handle time up to 35%
Shokz
Why Contact Centers Need Bone Conduction Technology
OP360
“Things We Think & Do Not Say: Taking the Stigma out of BPO”
Arise Virtual Solutions
Start Your GigCX Engines: The Ultimate Pit Crew for High CX Performance
Navigating ChatGPT’s Privacy Concerns: What You Should Know
SliceX AI
Powering the Future of Customer Experience with Generative AI
Numeracle
How to Define, Implement and Measure ROI of Branded Communications
SPAM: An American Meat Icon or the Way Your Calls Are Being Labeled Right Now
Identity: The Key to Owning Your Brand Reputation and Caller Identity
Avantive Solutions
Best Practices for Dialing Strategies, Contact Strategy, Campaign Success
Proponisi
At Home or At Work: Your Frontline- Put First Things First
Thermo Fischer Scientific
How CXO’s can Deliver Better Business Outcomes by Blending Human Centric Design & Generative AI
Key Challenges To Enterprise LLM adoption
