Driving More Revenue from Your Call Center
17 Apr 2025
Seminar Theater 2
Traditional CCaaS platforms built with a focus on omni-channel customer service are great in offering customer-initiated service experiences. However these platforms fall
short in pro-active engagement. For outbound sales use-cases your revenue call center teams require a range of other capabilities and compliance guardrails. In this session we’ll explore the key requirements for revenue call centers, lay out the pitfalls, limitations and risks of using legacy CCaaS solutions and share case studies of best-in-class success stories. This fun and dynamic session is a must-attend for revenue oriented contact center leaders.
short in pro-active engagement. For outbound sales use-cases your revenue call center teams require a range of other capabilities and compliance guardrails. In this session we’ll explore the key requirements for revenue call centers, lay out the pitfalls, limitations and risks of using legacy CCaaS solutions and share case studies of best-in-class success stories. This fun and dynamic session is a must-attend for revenue oriented contact center leaders.
