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Seminar Theatre 4

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Unlocking the Power of AI: Supporting Agents for Superior CX

17 Apr 2025
Seminar Theater 4
Today, delivering an exceptional customer experience requires effective synergy between AI and human agents. While AI rapidly identifies information and automates simple tasks, agents are the beating heart of empathy, understanding, and nuanced problem-solving. In this discussion, we’ll explore methods for seamlessly integrating AI in the background—empowering agents to focus on genuine human connections and creative solutions. You’ll walk away with strategies for aligning AI insights with the warmth and intuition that only a human touch can provide.
Speakers
Ian Tempro, COO - IA Solutions


32 Days
08 Hours
18 Mins
53 Secs