AI Transformation in Contact Centers: Steps for Speed, Safety, and Success

A Customer experience transformation doesn’t happen overnight, it takes time and a series of wins to successfully pull off. To achieve these wins you need to:

• Strategically identify your initial use cases and what that ideal future CX state looks like, balancing risk and impact
• Determine real, objective measures of success
• Establish clear relationships between those success measures and quantifiable CX improvements that drive significant business value

Join this session to understand how approaching transformation in this way empowers you to take practical steps that ultimately direct the CX strategy of your business.