Striking the Right Balance: Human and AI-Driven CX for Regulated Markets
16 Apr 2025
Seminar Theater 3
Explore the intersection of human and AI-powered CX and how to ensure efficient, compliant processes while providing personalized support. The session will discuss -
- Examples of industries where businesses face extreme regulatory guardrails and limitations concerning AI and data protection and how they can overcome them with the right tech-human balance
- Case studies of AI solutions complementing human agents in regulated industries to better meet guidelines
- Discuss how digital tools are not enough on their own; human oversight is critical from both a compliance a
- Examples of industries where businesses face extreme regulatory guardrails and limitations concerning AI and data protection and how they can overcome them with the right tech-human balance
- Case studies of AI solutions complementing human agents in regulated industries to better meet guidelines
- Discuss how digital tools are not enough on their own; human oversight is critical from both a compliance a
