Alice Parenti is an accomplished executive leader with over 15 years of experience in the contact center industry, driving growth, operational excellence, and innovation across diverse markets. As Chief Operating Officer at Fortuna BMC, she is responsible for scaling operations, leading high-performing teams, and fostering strong client partnerships to deliver exceptional business outcomes.

With a passion for people-first leadership, Alice has successfully built and managed diverse teams, ensuring alignment with company objectives while maintaining a strong focus on employee engagement, client satisfaction, and operational efficiency. She has a proven track record in strategic planning, process optimization, and implementing technology-driven solutions to enhance customer experience and business performance.

Alice thrives in dynamic environments, seamlessly navigating market shifts and client needs while driving innovation and continuous improvement. Her collaborative and supportive leadership style empowers teams to excel, fostering a culture of accountability, growth, and success.

As a results-oriented executive, Alice is committed to scaling businesses, strengthening relationships, and delivering impactful solutions that drive Fortuna BMC’s mission forward.