Jack Smith, CEO of Fortuna, is a leading authority in contact center solutions. He is known for implementing process-driven strategies to reduce turnover. Fortuna specializes in growth and expansion through remote contact centers. Under Jack’s leadership, Fortuna has been featured three times on the Inc. 5000 list of fastest-growing companies, reflecting its success in building scalable, efficient operations. A USAF veteran and entrepreneur, Jack combines his expertise in contact centers with Fortuna’s broader services in staffing and IT solutions, delivering impactful results for clients nationwide.