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Raj Sivasubramanian
Vice President, Journey Management and CX Consulting,
QuestionPro
Raj is a seasoned Customer Experience leader and global keynote speaker with experiences as both a CX practitioner and a consultant. At QuestionPro, Raj leads the CX Consulting and Journey Mapping business. Raj is also a professor of practice in the MS-CXM program at Michigan State. Prior to Question Pro, Raj led the Voice of Customer team at Airbnb and has held previous CX leadership roles with Verint and eBay.
Sessions
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17-Apr-2025Seminar Theater 4Balancing Customer and Company Benefits of AI in the Contact Center