How to Leverage Data-Driven Hiring to Improve Agent Performance and Retention

Discover how data-driven hiring can drive meaningful improvements to agent performance and retention. In this session, Daniel Ash (CEO of Journeyfront) will team up with Heather Marcom (Head of Talent Acquisition for Achieve Financial) to share research and proven strategies forged in the fiery trenches of contact center hiring. Topics will include what research tells us about the role hiring plays in agent retention and performance, proven methodologies for how to set-up your hiring to be more data-driven, and a deep dive into how Achieve Financial used data-driven hiring to improve the new hire performance and retention by 25-54% across their contact centers, all while accelerating their hiring volume.