The Impact of AI on the Customer & Agent Experience

Moving contact center voice to the cloud is more than a technical upgrade. It’s a strategic move that empowers companies to lead, innovate, and thrive in the future. Cloud voice offers scalability and reliability often lacking in on-premise systems, ensuring global consistency for voice and driving better call quality, cost savings, and AI integration. Drawing on insights from a survey of 371 IT and voice decision-makers, this presentation explores why companies accelerate cloud migration, best practices for transitioning, and how bridging AI and cloud voice transforms every customer interaction into a growth opportunity, setting new benchmarks for excellence in customer experience.