How Real-Time Actionable Customer Sentiment Can Improve Customer Experiences

Jabra’s newest AI-powered contact center software solution, Engage AI, brings tone and sentiment into the customer and advisor experience. It focuses on two newer KPIs - Customer Sentiment and Advisor Tone, both of which use tone-of-voice analytics to uncover the true nature of the customer experience. Discover how Engage AI and Jabra headset solutions interact in real time for better customer satisfaction.