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How Real-Time Actionable Customer Sentiment Can Improve Customer Experiences

16 Apr 2025
Seminar Theater 3
Jabra’s newest AI-powered contact center software solution, Engage AI, brings tone and sentiment into the customer and advisor experience. It focuses on two newer KPIs - Customer Sentiment and Advisor Tone, both of which use tone-of-voice analytics to uncover the true nature of the customer experience. Discover how Engage AI and Jabra headset solutions interact in real time for better customer satisfaction.
Speakers
Vern Fernandez, Senior Manager - Strategic Alliances - Jabra


32 Days
07 Hours
39 Mins
52 Secs