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Retention by Design: Building Processes That Empower People in Contact Centers

17 Apr 2025
Seminar Theater 2
Retention thrives on the proper foundation. Join Jack Smith, CEO of Fortuna, as he shares how a process- first approach creates the structure needed to empower employees, reduce turnover, and enhance contact center operations. Learn how to build effective workflows, place people in the right roles, and align culture with execution for sustainable success.
Speakers
Jack Smith, CEO - Fortuna


32 Days
07 Hours
39 Mins
52 Secs