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AI-Powered Contact Center Excellence: Scaling Quality Through Gig Workforce Innovation

16 Apr 2025
Seminar Theater 2
Discover how leading contact centers are revolutionizing their operations by combining AI technology with gig workforce models to achieve their precedented scabaility and performance. Learn how leading organizations have successfully scaled their workforce 10-12x whilst ensuring flexibility, quality, and operational excelllence during rapid expansion. Through innovative solutions including Simulation-Based Training, Automated QA, and intelligent coaching systems, organizations can transform their quality assurance operations whilst opitmizing costs and performance. 
Speakers
Jim Iyoob, Chief Customer Officer - Etech Global Services
Trevor Clark, Founder & CEO - ShyftOff


32 Days
07 Hours
29 Mins
48 Secs