7 Lessons Learned While Designing AI Phone Bots
17 Apr 2025
Seminar Theater 4
Building AI-powered phone bots sounds like a fast track to efficiency, but the journey is filled with challenges. Over the past year, we worked with seven call centers to deploy bots using Twilio, OpenAI, and other tools. We made numerous mistakes, from technical missteps to unexpected business impacts, and each stumble taught us valuable lessons.
In this session, we’ll share real stories of what went wrong and how we fixed it. You’ll learn how we overcame integration challenges, balanced business goals with caller experience, and designed smarter, customer-focused bots.
Don’t repeat our mistakes. Join us to gain actionable insights and build better AI solutions for your call center.
In this session, we’ll share real stories of what went wrong and how we fixed it. You’ll learn how we overcame integration challenges, balanced business goals with caller experience, and designed smarter, customer-focused bots.
Don’t repeat our mistakes. Join us to gain actionable insights and build better AI solutions for your call center.
Speakers
