With a career spanning continents and industries, Vanessa has established a reputation for driving operational excellence, strategic growth, and digital transformation in customer service. Currently serving as the Director of Guest Care & Contact Centers at Spirit Airlines, Inc., Vanessa has led initiatives that revolutionized guest experience, optimized performance, and achieved significant financial milestones. Before joining Spirit, Vanessa held executive roles in the BPO sector, overseeing large-scale operations, workforce management, support services, customer service, training/quality and collections. Her leadership has transformed underperforming teams into high-achieving units, securing multimillion-dollar revenue growth and improving customer satisfaction scores. With expertise in analytics, process optimization, and technology integration, she has spear headed industry-leading changes, from implementing AI-driven customer interactions to fostering high-retention workplace cultures.