Automating Call Centers with AI: A Practical Automation Business Case

Discover the power of AI-driven automation in your contact center. This seminar will explore practical approaches to streamline customer interactions, improve response times, and reduce operational costs withgenerative AI. We’ll cover real-world applications by Proxima, a BPO serving insurers and financial institutions, which led to the development of a solution to automate everything from routine inquiries tocomplex customer scenarios with natural language processing, such as first response during HurricaneMilton in Florida.