Navigating Change: Ensuring Your Contact Center Teams Thrives with AI Agents

As AI agents are deployed on customer service channels, it's essential to ensure your contact center organization is equipped to navigate the change. In this presentation, Quiq CXO Mike Zinne will share tips for integrating AI agents into your technology stack, ensuring seamless integration with existing systems and processes. He will also provide guidance on managing stakeholders with competing priorities, a practical framework for getting internal teams excited about AI, and a new template for tracking performance. Don’t miss this opportunity to learn from someone who has guided dozens of enterprises through exciting and complex agentic AI implementations.