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Simon Black: Speaking at the Customer Connect Expo

Simon Black

Awaken Intelligence Ltd

The Future of Agent Guidance is in Real Time: An Exploration of its Impact, Potential and the Role of AI

Join Simon Black, CEO of Awaken Intelligence, as he uncovers how real-time agent guidance is no longer an intangible dream and is set to revolutionise contact centre performance.

About Simon Black

Simon is an established senior executive with over 20 years’ experience in the software industry and a track record of driving rapid sales growth and developing a strong team culture to achieve success.

With a passion for delivering value and excellent service to customers, Simon believes that technology should help humanise customer service, whilst increasing operational efficiencies and tangible business results.

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