How Real-Time Voice AI Will Transform Contact Centers and Redefine CX

This session explores how real-time speech AI is transforming customer service by enabling businesses to anticipate and address customer needs proactively. Attendees will learn how AI-powered speech recognition and large language models and APIs can drive personalized, real-time agent assistance that improves customer satisfaction, reduce churn, and streamline service operations. The session will also highlight best practices for integrating speech AI into existing workflows, along with future AI and automation trends that will shape proactive customer service strategies moving forward.