Balancing AI & Human Agents: The Future of Contact Centers

We’ll explore how AI and human agents can work together to enhance efficiency, customer satisfaction, and scalability in contact centers. AI excels at automating repetitive tasks, improving agent productivity, and optimizing operations, but human agents provide empathy, critical thinking, and brand personalization where AI falls short. Attendees will gain insights on best practices for balancing AI and human support and future trends, ensuring companies leverage AI to enhance, not replace, human capabilities.