Tom Moskal
Sr. Director of Global Client Services - OP360 on behalf of Krisp
Why AI, Why Now? Discover the Future of Communication for Call Centers with Voice AI
AI is revolutionizing voice communication, but why is it so important for call centers, and what does the future look like with Voice AI?
This session will examine the current state of contact centers, the challenges they face, and explore the capabilities of Voice AI in practice. Tom Moskal will share OP360's real world implementation of Krisp and the tangible benefits realized, including improved efficiency, reduced costs, enhanced agent and customer experiences, and the ways call centers can leverage AI to mitigate privacy concerns and even customer biases.