Sean has been a leader in customer experience across the telecommunications and financial services industries. A keynote speaker, trainer, coach, and consultant, Sean helps companies increase customer loyalty by reducing customer effort. His ROCKS strategy has helped companies identify, analyze, evaluate, and prioritize their most important customer challenges and transform their customer experiences from hard to easy. His strategy integrates survey
programs, operational metrics, text and journey analytics, with artificial intelligence to bring out the power of actionable insights. Sean is the founder and Chief Experience Officer of CX4ROCKS. He published his first book in 2023, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.