Sanjeev Sahni
eGain
The Knowledge Foundation: Take GPT from Transformer to Transformation
Generative AI has the potential to transform customer and employeexperiences
—CX and EX. The question is how you can harness that technology for CX and EX transformation. Why is knowledge management foundational to success with
generative AI? How do you integrate it with your current AI portfolio? What are the
best practices to reap business benefits and mitigate risk?