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Rod Edwards: Speaking at the Customer Connect Expo

Rod Edwards

Laivly

Overcoming The Top 5 Barriers To AI & Automation Adoption in CX

Following an extensive survey of CX leaders, we''ll be unveiling the top 5 barriers that organizations face in embracing transformative contact center technologies. Learn how to equip your customer experience teams with the technology that will enhance their operations. We''ll be addressing IT and security approvals, how to leverage existing tech stacks, addressing agent and customer adoption as well as how to build a ROI business case to secure budget.

About Rod Edwards

Rod Edwards spent 11 years in the high touch, boutique contact center space, finishing up his time at 24-7 Intouch as the EVP of Technology. Roughly a year ago, with a talented crew of colleagues, he left 24-7 to bring AI-powered attended automation to the contact center space, becoming the COO of Laivly. Along the way, Rod has had opportunity to support some of the world''s most dynamic & respected brands, and has seen all manner of technology applied to all manner of business goal - some successfully, some in glorious failure.

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