Michelle Randall

Playvox

Improving Efficiency in your Support Center

In today’s economy, customer experience leaders face more challenges than ever before. From skyrocketing recruiting costs to increased pressure to retain good agents and from ensuring the right agents are available at the right time to understanding the dynamics of your forecast and schedule - it is a struggle to stay ahead of it all.

Michelle Randall serves as the CMO of Playvox, a Workforce Engagement provider that transforms customer care. Before joining Playvox, Michelle was the CMO of Splashtop, a remote access and help desk solution, and of Procare, a childcare management solution. She also served as the CMO of Serenova, now called Lifesize, the cloud-based call center technology with built-in video conferencing. Prior to that, she was vice president of marketing for Comcast Business. In this role, she led marketing and the West division’s 100-person loyalty contact center, and saw first-hand the deep relationship between agent engagement and customer experience.

Michelle Randall

Playvox

Improving Efficiency in your Support Center

About Michelle Randall