Milind Pansare
Observe.AI
Just Say NO To Gen AI FOMO: 5 strategies you can trust to improve CX, increase efficiency, and ensure compliance, security and data privacy with huma
The market is awash with Gen AI technologies vying for your attention. This talk will help you recognize the deep differences between generic GPT based technologies and those that have purpose-built LLMs trained for accurate, trusted contact center interaction. Learn how to stay focused on your business KPIs - CSAT, FCR, AHT, onboarding time, QA coverage, and agent churn - to guide your AI technology decisions.