Kevin Terrell
Co-Founder and CEO of BirchAI - Birch AI
Reducing average handle time up to 35%
The world of AI automation for call centers is rapidly evolving past the prior era of hype, and best-in-class solutions are now able to replicate or even exceed human level performance on a variety of tasks. We’ll review some of these technology changes, and how best-in-class providers are able to package next generation AI into solutions that can drive big productivity and quality improvements for call center operators.