Kevin Leman
Flexday
Tackling the UAF - User Annoyance Factor - Through Proven AI Solutions
How many call-center experiences result in INCREASED user frustration levels? How can we use existing AI tools to reduce the annoyance levels of our internal and external users and increase customer, as well as employee, satisfaction levels? We''ll look at how to evaluate AI tools from the lens of reducing the User Annoyance Factor, and discuss some unexpected "real world" wins.