Jonathan Jackson
Director of Product Innovation - TotalCX
Understanding the CX Mindset
The experience customers have with your company influences their perception of your brand and contributes to their decision to do business with you.
The most impactful way to put your business in the best position to do business with the highest number of customers is to provide the best experience
possible. Excellence in Customer Experience (CX) is not a lofty ideal and can be achieved through a focused approach of cultivating a CX Mindset in your customer facing employees.