Itamar Arel & Adam Earle

Tenyx

Empowering Contact Centers: Conversational AI - Transitioning from IVR to AI Voice Agents

Join Tenyx''s seminar at the Call & Contact Center Expo USA to explore how conversational AI is transforming contact center operations, from outdated IVR systems to immersive customer experiences. Co-founders Itamar Arel and Adam Earle will share insights into Tenyx''s AI voice technology, exploring implementation strategies and real-world case studies from experts leading the charge in AI-driven customer interactions.

Dr. Itamar Arel, currently CEO at Tenyx, blends his academic background as a former professor at the University of Tennessee and Stanford University’s AI lab with entrepreneurial success, co-founding pioneering companies Binatix, Apprente (acquired by McDonald’s and IBM) and Tenyx. Itamar recently held the position of corporate VP and head of McD Tech Labs at McDonald’s Corporation and head of conversational AI at IBM Watson Orders.

Dr. Adam Earle, currently CTO at Tenyx, and former Senior Director at IBM following the acquisition of Apprente by McDonald''s, led the research and development of IBM Watson Orders, managing a team of 30 engineers. With a Ph.D. in computational mathematics and experience in recruiting top R&D talent, product planning, and engineering leadership, he brings expertise in AI-driven products and services from ideation to deployment.

Itamar Arel & Adam Earle

Tenyx

Empowering Contact Centers: Conversational AI - Transitioning from IVR to AI Voice Agents

About Itamar Arel & Adam Earle