Isaac Shloss
Contact Center Compliance
Caller ID Mislabelling & Remediation Challenges | STIR/SHAKEN Updates
Consumers are often told by their phone companies to not answer calls, but bad actors seem to get the warning far less often than those operating in a compliant state. In this session, we will discuss some of the latest developments around STIR/SHAKEN deficiencies as well as guidance from carriers and analytics engines regarding the decisions that lead to blocking and labelling. Learn how you can reach more customers within the framework of the law.