Heather Turbeville
UJET
Remote and hybrid work is still a thing? Yes!
According to Gartner, 70% of contact center agents want to continue to work from home. And 81% of contact center leaders believe that as much as 80% of their employees will primarily be working from home in two years. The benefits of working from home are huge, for both employees and for the business. But how do you manage a remote workforce successfully?