Erik Walton
Executive Vice President NA Sales - Kore.ai
AI-Native Contact Center: Revolutionizing Customer Service with Conversational AI
In today's fast-paced, customer-centric world, delivering an exceptional customer experience has never been more critical. Contact centers are at the forefront of this effort, but traditional methods can fall short of meeting the evolving needs of customers. To address this, Kore.ai developed the AI-Native contact center,
delivering an end-to-end AI-powered customer journey that delivers phenomenal results.
In this session, you'll learn how contact centers can leverage the power of
conversational AI to:
•Create a seamless, personalized, and efficient customer service
experience.
•Provide 24/7 self-service automation with advanced, intelligent virtual
assistants to connect customers with the information they need when they
need it.
•Supercharge contact center agents with AI that monitors conversations and
supports the agent with empathetic response suggestions, automated task
fulfillment, and more.
•Realize big benefits through increased CSAT and decreased costs.