Dennis Wakabayashi

Global Voice of CX

The United World of Empathy, Innovation and Customer Experience

In this keynote, Dennis Wakabayashi, the Global Voice of CX, takes us on a journey from the frontlines of customer service in Africa to the forefront of CX innovation at Expo City Dubai. Together we’ll explore universal human values that underpin exceptional customer experiences across worldwide cultures highlighting the power of empathy, innovation, and strategic insight in shaping the future of CX.

Dennis Wakabayashi, celebrated as The Global Voice of CX, orchestrates international media properties that bridge continents and cultures, uniting a vast audience of over 176,000 professionals in customer experience. As a pioneering CX journalist, his diverse suite of content, including The CX Tea Show, The CX Hall of Fame, Experience Update Show, and CX In The Wild, present a rich tapestry of global perspectives, featuring renowned guests and leading brands from across the globe.

Dennis Wakabayashi

Global Voice of CX

The United World of Empathy, Innovation and Customer Experience

About Dennis Wakabayashi