David Shapiro
Premier BPO
How To Maximize Your Partner Relationship - Co-Sourcing vs Outsourcing
Learn the secrets of successful Co-Sourcing for a competitive edge when partnering for a Contact Center operation. Find out the difference between traditional Outsourcing and best-practice Co-Sourcing and how the latter creates a partnership mentality with cultural alignment; constantly improving processes, and generates innovative ideas to achieve business outcomes with a dedicated team that requires less oversight.