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Keynote Speakers
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Pfizer
The Customer Excellence Enterprise: Creating Customers for Life
Visa
A Journey of Customer-Centric Digital Transformation with Cloud and AI Integration
Cardinal Health
Managing Customer Experience in Healthcare
Walmart
Mastering AI in Customer Service: Building a Future of Enhanced Customer Interaction and Support
Smile CX
Solving the Dilemma: Tech Driven Interactions for Efficiency on Human Governance?
Global Voice of CX
The United World of Empathy, Innovation and Customer Experience
Zenolabs.AI
How CXOs Are Capitalizing on AI to Transform Cost Centers into Revenue-streams
Arise
The Future of CX: From Experience to Customer Elevation
VERIDAS
About Deepfakes, Fraud and Voice Biometrics: The secure and user-friendly alternative
Thrio
Leveraging AI to improve Human Interactions
SingleComm
SingleComm 101
Structurely
AI Call Centers: Boost Connections with Text, Calls & AI
ScreenSteps
Create a Knowledge Transfer Strategy that Onboards Agents 50% Faster
eGain
The Knowledge Foundation: Take GPT from Transformer to Transformation
Private AI
Building Customer Trust in the Generative AI Era
bespokeCX
How top brands map customer journeys to improve customer loyalty and reduce customer effort
MiaRec, Inc.
Revolutionizing Quality Assurance: The Power of Generative AI
Contact Center Compliance
Caller ID Mislabelling & Remediation Challenges | STIR/SHAKEN Updates
VocalPoint Consulting
3 Ways To Avoid a Nightmare Vendor Scenario
First Orion
Optimizing Efficiency and Security in the Call Center
Uniphore
Building Your AI Blueprint for Customer Experience
Transaction Network Services (TNS)
Reach Customers. Close Business
RowBotAi
Agent Assist in a Real-World Contact Center
Evaluagent
Mapping Mastery: Navigating the journey from new agent to expert
AVOXI
Proactive Disruption: The Playbook for Modernizing Enterprise Voice Infrastructure
Awaken Intelligence Limited
How to transform your agent and customer experience with real-time interaction guidance and Generative AI
SESTEK
Unlocking Combinations with Conversational Analytics & AQM
Tenyx
Empowering Contact Centers: Conversational AI - Transitioning from IVR to AI Voice Agents
BigProfiles
AI & Telesales: Strategies to Enhance Revenue with Predictive Modeling
Observe.AI
Just Say NO To Gen AI FOMO: 5 strategies you can trust to improve CX, increase efficiency, and ensure compliance, security and data privacy with huma
Amelia
Transforming Customer and Guest Experience with Conversational AI at Scale
Commerce.AI
Generative AI - Best Practices for Automation
CCT Solutions
How AI can enhance CX in the call center
Rubrica Testing
Assessing Language and Communication Skills Before You Hire
Nextiva
Unlocking Instant Value: Transforming Contact Centers with Generative AI
Laivly
Overcoming The Top 5 Barriers To AI & Automation Adoption in CX
Alignment Advantage Group
7 Proven Culture Principles to Proactively Optimize Performance
Helm Communications, Inc.
Metrics that Matter: Ensuring Measurable Success in CX, EX, BO
Flexday
Tackling the UAF - User Annoyance Factor - Through Proven AI Solutions
Poly AI
The Contact Center Of The Future: How AI, Data, and Automation Will Meet To Yield The Best Customer Experience
CONTACTCENTERWORLD.COM
Getting the mix right for a world class Contact Center
E-WRITE and Knowledgely
Straight Talk: Women in CX
Worldwide Tech Connections
Inclusive Multilingual Speech-to-Speech Deliveries for Compliance and Delivery
