Carlos Guadamuz

Today, customers want the ability to contact a business their way. Some prefer to self-serve over a digital channel like web chat or text – some want the human touch for the moments that really matter. Customers want to be delighted by their experience with you and your brand—not only while interacting with your contact center team, but also before they get there and after they leave.

Businesses on the other hand want to orchestrate successful customer journeys to increase customer satisfaction, build brand loyalty, and help drive revenue – all while keeping costs in check.

In this session, you’ll get a glimpse into how businesses can deliver contextual, personalized customer engagement via the right channel, using the right resource, to address the right customer need - every time!

You’ll also learn about the options Webex has for every business size and complexity - to meet your specific customer engagement and business needs – from a voice-only call center solution for small and medium sized businesses to a full contact center solution with automated digital messaging, virtual agent self-service, and sophisticated human agent and supervisor capabilities. .