When you create a great experience for your colleagues and people, as much as you do for customers, you will earn the loyalty of both. Soon, without your focus on profits, profits will grow.
As a customer service professional, you are happy to CARE for your customers so much that they believe you are genuinely happy to CARE. It doesn’t matter if you act it or not. What matters is if our customers BELIEVE you are genuine. When it comes to customers and customer service, it’s NEVER about you. It’s ALWAYS about them. So CARE for your customers. And be GREAT out there!
I hope you have an educational legacy for everyone who interacts with customers. And I encourage you to remind them when you say, "Let’s Be GREAT out there!"