Barbara Dondiego
AVOXI
Proactive Disruption: The Playbook for Modernizing Enterprise Voice Infrastructure
Many organizations are transitioning their voice infrastructure to the cloud - But that’s just Step Zero. You can have the best agents, coaching, even the best AI bot, but if your customers can’t hear you clearly on the call - none of it matters. Leading enterprises are truly improving their customer conversations and evolving how they architect, monitor and optimize global voice - leveraging the full capabilities of cloud and advanced analytics at scale.
Drawing on real-world case study examples, this session will provide actionable recommendations IT and contact center leaders can implement to improve customer answer rates, call quality and uptime, speed-to-resolution and more.