Astha Purohit
Walmart
Mastering AI in Customer Service: Building a Future of Enhanced Customer Interaction and Support
In an era where customer expectations are at an all-time high, the integration of Artificial Intelligence (AI) into customer service isn’t just an innovation, it’s a necessity. "Mastering AI in Customer Service: Building a Future of Enhanced Customer Interaction and Support" delves into the transformative power of AI in revolutionizing customer experiences, particularly in the retail sector.
This talk will explore the critical facets of AI-driven customer service, from its current state to future possibilities. We will begin by examining the impact of AI on retail customer service, navigate the roadmap to AI integration in customer service along with a strategic framework for incorporating AI technologies, covering essential topics such as choosing the right AI tools, training staff, and seamlessly blending AI with human touch-points.