Anita Ghosh

Since their rise in the 1980s, contact centers have evolved to prioritize cost reduction and operational efficiency. In this pursuit, we’ve lost a crucial element: the human touch. As customers now seek personalized interactions, the contact center presents a powerful, yet often overlooked, opportunity to build deeper relationships and drive lasting loyalty. In this keynote, Anita Ghosh, Founder & CEO of Bridjr, will reveal how blending human intelligence with AI can transform contact centers into loyalty-building powerhouses. Discover how this channel has the potential to help you move beyond forgettable transactions to magnetic experiences that create connection and long-term growth.