Alexa Kaltenberg and Jennie Norviel
Rubrica Testing
Happier agents = Happier customers: Assessing communication and empathy before you hire
Ensuring your candidates are able to empathize and communicate with your customers not only makes their jobs easier but also results in happier customers. This can easily be done with pre-hire language testing. But how do you know which testing solution is right for your organization?
In this presentation, we will discuss the importance of including language assessment before your hiring process. Participants will learn how language testing can improve the quality of your candidate pool, types of assessments on the market, and some important questions you should ask a testing provider.