What TikTok Can Teach Us About Education

Whether you're a TikTok pro, casual scroller, or haven’t opened the app, you’ve likely heard it’s one of the most popular platforms today. In just minutes, it delivers trends, tips, and skills in short, engaging, and bingeable formats. What if we used these principles to transform customer contact training? This session explores how TikTok-inspired microlearning can deliver impactful training, boost engagement, and seamlessly align with customer contact culture. Let’s reimagine how we empower and connect with our teams for greater success!