Feedback in Action: Transforming Contact Center Insights into Integrated CX Excellence

In today’s competitive landscape, contact centers are more than just service hubs—they’re critical data goldmines. This session will explore how to leverage conversational intelligence to turn raw feedback into actionable insights that drive CX transformation across your organization. Discover strategies to integrate contact center learnings with broader customer experience initiatives, align teams, and foster a culture of continuous improvement. Join us to unlock the full potential of your contact center and create meaningful, measurable CX excellence.