Cloud Tech Gurus
Cloud Tech Gurus comprises 40+ contact center consultants (Gurus) and hundreds of cutting-edge, impactful solutions providers and outsourcers. We provide a smarter way to source contact center solutions where we take on 70% of your sourcing workload, all at no cost to you.
Our no-cost model includes:
-Assigned agnostic, expert consultant (Guru) who will document your requirements, create your RFP and manage your RFP process.
-Your Guru handles screening all the vendors against your requirements to find the ones that are a solid match.
-Your Guru hosts all demos/meetings with vendors and shelters you from salespeople and sales pressure. Salespeople are not allowed to call you directly to try and "close" you every week. They have to work through your Guru.
-Your Guru assists you with vendor selection and monitors the implementation to ensure it goes smoothly.
Some of the ultra-modern, cutting-edge solutions we can help you source include: Omni CCaaS, GenAI-based Automation, AI Real-Time Agent Guidance, Conversational Analytics, QA Automation, Workforce Engagement, Workforce Management, and more.
