Truiem Inc.

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Proven Value Message - Business and IT operational teams benefit from the proactive measurement and scoring for each agent’s unique technology experience both in advance of, and during each shift. This allows relationship management, resource management, call routing teams, and IT operations to make more informed decisions. Scheduling agents that have a verified ability to effectively work, inform CCaaS platforms during shift of agents that are impaired… Enterprise’s, Systems Integrators, Managed Service, BPO’s & CCaaS service providers further benefit by having determinative data on areas of IT infrastructure and services outside of their control to quickly triage issues and frame operational and financial responsibilities in context of RACI and Runbook, SLA/SLO agreements.

Truiem CX Focused Capabilities vs Legacy Solutions – highlighting key differentiations from legacy endpoint solutions

• Visualizations Tailored for CX – persona/agent based with relevant business/CC context for business and IT operational team’s vs machine referenced data


• Proactive & Dynamic Measurement – system updates all essential IT services by agent, shift, OU, etc. vs static, manually configured tests or reactive browser surveillance (raising GDPR concerns)


• ZeroTouch Administration – system designed to operate without FTE’s vs complex tools requiring expert configuration and manual administration for updates and configuration


• Continuous, Determinative & Structured Data – all data with business context available with row-level security in snowflake vs traditional data management challenges
  

Summary of offer - TruExperience proactively measures each worker’s defined, and essential technology and IT services including:

• Availability – critical applications, voice, and AI technologies


• Performance – measuring critical technologies using industry standard metrics


• Connection State – maintaining stateful awareness (VPN, WebSocket, VDI, etc.)


• Endpoint & VDI - specific datasets (Connection, Version, CPU, Memory, Disk, Resources, etc.)


• Premise/CCaaS & Network Systems – Voice/Video MoS & Comprehensive Network Path analysis

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