Rubrica

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At Rubrica, our goal is to empower you to hire agents with the English language skills necessary for ensuring successful customer interactions. Rubrica's team has more than 15 years’ experience delivering high-volume testing for contact centers.

We have leveraged our knowledge and experience to bring you innovative testing products that meet the specific needs of the customer service industry. These products, combined with best-in-class test delivery technology, allow Rubrica to deliver cost-effective and reliable language skills tests.

We offer two unique exams to meet your needs – Intreva and Vocia. With Intreva, you can control the entire testing process in house with our adaptive, interview-style exam. Trained by our expert staff, your team administers and scores the tests with a reliable and consistent tool.

Our online exam, Vocia, was designed specifically for assessing the skills of voice agents. It also includes a listening screener and personalized feedback for training to help you save time and money on your process. Assess the skills that AI can’t – empathy, appropriateness, and comprehension – with Vocia. To learn more about our products, visit www.rubricatesting.com.

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