MiaRec

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MiaRec is designed to help contact centers win back time, improve CX, and increase revenue with Generative AI-powered Automated Quality Management and Conversation Intelligence solutions.

Powered by cutting-edge Generative AI technology, MiaRec solutions enable contact centers to spend less time looking for issues and more time solving them by modernizing and automating workflows. With full visibility into performance and customer insights, they are able to track and act on valuable intelligence at scale with MiaRec.

Highlighted Features Include:

• Auto QA - Gain full visibility by utilizing Generative AI to automatically score 100% of your calls. Contact centers can evaluate a much larger volume compared to manual reviews, ensuring comprehensive coverage and more detailed insights into performance across the entire team.


• Topic Analysis - LLM-based Topic Analysis allows contact centers to simply describe topics in natural language sentences, eliminating the need for exhaustive keyword lists. Leveraging pre-trained LLM capabilities, this solution comprehensively analyzes conversations, taking into account the full context and nuances of dialogue.


• Sentiment Analysis - LLM-based Sentiment Analysis goes beyond merely capturing what customers are saying, it delves into their emotional state as well. By effectively addressing negative sentiments, companies can enhance customer retention and so much more.


• AI Prompt Designer - Easily customize and refine AI prompts within a secure testing environment to ensure that queries will return specific and effective data before deploying them.

MiaRec is trusted by more than 500 organizations across the globe, including healthcare organizations, insurance firms, retail companies, financial services institutions, and many other customer-first companies.

Learn more at www.miarec.com or by contacting sales@miarec.com.

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