Confie BPO

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Welcome to Confie BPO, your reliable ally in Nearshore Business Process Outsourcing. We specialize in enhancing non-core operational processes through an array of high-quality and high-volume voice and non-voice services. Located in Tijuana, Mexico, our call center has the proud distinction of being voted the “Best Place to Work” by Yo Amo Tijuana for the last three consecutive years.

At Confie BPO, we strive to support businesses by optimizing their operations for maximum productivity and profitability. We provide an extensive range of services, including lead qualification, sales, customer service, account management, collections, data entry, and underwriting. By deploying innovative strategies and seamless integration, we have successfully helped our clients reduce operational costs by an average of 40%, all while maintaining excellent quality.

Just a 5-minute drive from the San Diego, California, border, you will find our state-of-the-art shared services center. Home to over 1,400 bilingual and bi-cultural employees and equipped with more than 600 available PCI and HIPAA compliant stations, we ensure round-the-clock operations to cater to your needs.

As a proud member of Confie, the largest personal lines agency in the U.S. and part of the Alliant Insurance family, we are backed by solid financial strength. This allows us to take on and effectively integrate any Call and Contact Center project.

Our approach is people-first. Our team is a diverse blend of skilled professionals, from IT experts to HR specialists, and approachable customer service agents. Our agents partake in rigorous and ongoing training to be well equipped to interact effectively with your customers. This enables them to listen keenly, understand thoroughly, and engage genuinely, ultimately cultivating an atmosphere of growth, trust, and lasting loyalty.

Our culture encourages and rewards innovative thinking and continual process improvement. With our robust infrastructure, we combine cutting-edge and proven solutions to deliver exceptional results. Choose Confie BPO as your partner and focus on your core business while we handle your everyday operations, helping you unleash your organization's full potential. Discover the world of transformative solutions with us!

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