Alignment Advantage Group

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"If you've got Customers or Employees, We Can Help!"

Let us be your ‘Coach in Your Corner’ for Customer Service, Call Center Performance, Efficiency, and Culture.

Our consultants are award-winning call center & culture experts with proven results that use scalable, field-tested strategies created for F500’s & others to help company leaders improve their revenue, customer loyalty, and employee engagement using our proprietary ‘C’s of Success’ culture methodology that reliably delivers bottom-line results.
 
We offer full-service Call Center and Customer Experience Consulting, Leadership & Management Coaching, Culture Assessments & Consulting, and Culture-focused Workshops.
 

Call Center Performance & Customer Experience Consulting
Optimize your organization’s call center performance while increasing customer satisfaction and decreasing costs.  Our call center experts help you proactively align your people, processes, reporting, and technologies to amplify your performance and deliver a customer experience that has your customers feel they just hit the ‘easy button’ when they utilize your products and services. 

C’s of Success Culture Assessment & Consulting
Our culture assessment helps leaders ensure the climate the employees are experiencing matches the culture the organization desires.  We utilize our proprietary ‘C’s of Success’ methodology, recognized and published as an industry best practice, to help identify and prioritize the company’s top culture opportunities and work with the key stakeholders to provide sustainable long-term solutions that deliver bottom-line results.   

This assessment is also highly recommended for companies preparing for a merger or acquisition to proactively design a new intentional culture of engagement for the new company that will effectively support and engage their new combined workforce.

Signature Workshops

Culture Creation Workshop
Our signature workshop is a fun employee session that we use as a train-the-trainer program to help company leaders create instant employee commitment and lower attrition as they connect their values and roles to your company’s Mission, Vision, Values, and Foundational Beliefs.

Compass Creation Workshop
Need to create or update your company's Mission, Vision, Values, and Foundational Beliefs?  Let us help you facilitate your session using our 'Compass Creation Workshop' so you can actively engage and participate with your team as you create your company’s most important foundational documents.  

The Alignment Advantage
Let us help you create the ‘Alignment Advantage’ across your organization and deliver an intentional culture of employee engagement that drives and amplifies your company’s bottom-line performance.

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